Terms and Conditions

Securoo provides a zero-knowledge digital vault for regulated professionals to receive, store, share and audit client documents. Files are encrypted end-to-end and stored on infrastructure located within the European Union. We do not have access to the contents of your encrypted files.

The features available depend on the Subscription plan you select. We may add, modify or remove features over time; material changes will be communicated in advance.

The Service is intended for professional and business use. You confirm that you are at least 18 years old and authorised to bind your organisation. You must provide accurate registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity carried out under your account.

We offer a 7-day free trial with no credit card required. During the trial you may use all features of the selected plan. At the end of the trial, your account will be downgraded unless you activate a paid Subscription. Trials are intended for evaluation; we reserve the right to refuse, suspend or limit trials in case of abuse.

Paid Subscriptions are sold on a recurring monthly or annual basis at the prices published on our pricing page at the time of purchase. Fees are billed in advance and are non-refundable except where required by law. Taxes (VAT) are added where applicable.

You may cancel at any time from your account dashboard or by writing to [email protected]. Cancellation takes effect at the end of the current billing period; your account remains active until then. We may suspend access for non-payment after a 7-day grace period and prior notice.

You agree not to: (a) violate applicable laws or third-party rights; (b) upload malware, illegal content or content for which you do not hold the necessary rights; (c) attempt to compromise the security or availability of the Service, including reverse engineering, scraping, or denial-of-service activity; (d) use the Service to send unsolicited communications. We may suspend accounts that breach this clause without prior notice when necessary to protect the Service or other users.

You retain all rights, title and interest in the documents and other content you upload ("User Data"). User Data is encrypted on your device before being transmitted, and we — as the operator — cannot decrypt or read it (zero-knowledge architecture).

You grant us a limited, non-exclusive, worldwide licence to host, store, transmit and back up User Data solely as necessary to provide the Service. You may export your data at any time during the Subscription. After termination, encrypted data is retained for 30 days for recovery purposes and then permanently deleted.

Personal data is processed in accordance with our Privacy Policy. Where you process personal data of EU data subjects through the Service, we act as a Data Processor and you act as a Data Controller; a Data Processing Addendum (DPA) compliant with Article 28 GDPR is available on request from [email protected].

All rights in the Service, including software, design, branding and documentation, are and remain the property of W&B Asset Studio SL or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service during your Subscription, subject to these Terms. You may not copy, modify, distribute, sub-license or create derivative works without our prior written consent.

We aim for 99.9% monthly uptime excluding scheduled maintenance, force majeure and circumstances beyond our reasonable control. Maintenance windows are communicated in advance whenever possible. Service credits, if any, are governed by the SLA applicable to your plan.

We may modify, add or remove features. Material changes that materially reduce functionality will be communicated at least 30 days in advance, and you may terminate your Subscription with a pro-rata refund of pre-paid fees if you do not accept the change.

You may terminate your Subscription at any time as described in clause 4. We may terminate or suspend access immediately if you materially breach these Terms, fail to pay fees after notice, or use the Service unlawfully. Upon termination, your right to access the Service ends and your data is handled as described in clause 6.

The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, our aggregate liability arising out of or in connection with the Service shall not exceed the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, data or business opportunities. Nothing in these Terms limits liability that cannot be excluded by law (e.g. fraud, gross negligence, death or personal injury).

You agree to indemnify and hold harmless Securoo from third-party claims arising out of (a) your breach of these Terms, (b) your unlawful use of the Service, or (c) content you upload that infringes third-party rights, except to the extent such claims are caused by our gross negligence or wilful misconduct.

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Material changes will be notified by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Spain, without regard to its conflict-of-law rules. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain, except that consumers (where applicable) retain the right to bring proceedings in the courts of their country of residence.

Notices to Securoo must be sent in writing to [email protected] or by post to our registered office at Edificio Europe, Avenida Aragón 30 — Pl. 8, 46021 Valencia, Spain.