Handle claim forms, loss adjustments, policy documents with end-to-end encryption. Audit trail for FCA compliance. Whitelisted senders: only known insurers and clients land in the vault.
Client has an accident, photographs the damage and sends via WhatsApp. The claim form, loss photos, witness contacts all live on three servers between Meta, Google, Apple. When the insurer requests the file for a disputed claim, reconstructing it is archaeological work.
The insurer sends the policy documents as an email attachment. You forward to the client. The client asks for a copy six months later. You scroll through 400 email threads. One of them has the wrong date. You discover the error at the worst moment: claim denied.
FCA requires 5-year retention for most broker records. You have the paper archive, the cloud folder, the email inbox, the WhatsApp chat history. Four parallel archives, never aligned, never consistent. In case of FCA inspection or professional liability claim, your defensible position is fragile.
Insurers send you claim documentation via email or portal. Claim forms, photograph reports, witness statements via WhatsApp from your clients. Forward to your dedicated Securoo address and everything lands encrypted in the correct claim folder. Whitelisted senders: only known insurers and clients accepted, rest goes to quarantine.
Each client has their vault, organised by policy: motor, home, life, professional indemnity. Automatic renewal tracking. Claims archived cryptographically linked to the underlying policy.
Invite the claims handler of the insurer with access only to the specific claim. Time-limited access (e.g., 30 days from creation). Accesses tracked, revocable in one click. No more emailing attachments in disputed proceedings.
When the client receives a new policy, they confirm with PIN + 2FA that they have read it: RFC 3161 timestamp, cryptographic audit. If the client later disputes knowledge of a clause, you have mathematical proof of acknowledgement.
Every access to client data (who, when, which document) in immutable log. One click exports digitally signed PDF ready for FCA inspection. Covers technical and organisational measures expected by SYSC and COBS.
FCA retention periods configured by product (5 years for most, 15 years for certain long-tail lines). Automatic archival at expiry. Certified deletion at end of retention period, with compliant certificate.
Broker Edwards receives a call: a client has had a car accident. Instead of "send me photos on WhatsApp, I'll forward them to the insurer", he opens Securoo and creates the area "Claim — Brown — 2026-03".
Sends the client a link by SMS. The client opens the link from the phone, uploads the photographs of the vehicles, the other driver's contact details, witness names. All encrypted on the device before uploading. Edwards invites the insurer's claims handler with limited access, time-boxed 45 days.
The handler analyses the claim, requests additional documentation. The client uploads the medical certificate to the same area — everyone sees it in real time. Negotiation proceeds within the platform, traced by the certified acknowledgement on each communication.
Two months later, the client complains to the Financial Ombudsman disputing the handling. Edwards exports the complete audit trail: date by date, document by document, acknowledgement by acknowledgement. Case closed in the client's favour on documentation, not on interpretation.
When FCA came for the routine inspection, I exported the audit trails of 10 claims in 20 minutes. They asked "is this all you have?" I replied "yes, all traceable". Inspection closed the same day.
Yes, via API. Documents stay encrypted in Securoo; the policy administration system stores only metadata and references. Native connector for Acturis in beta, Applied Epic in roadmap. For other systems (e.g., OpenGI, SSP), integration via REST API or Zapier.
Medical data is UK GDPR special category (Article 9). Securoo treats these files with additional controls: enhanced audit logging, mandatory 2FA on access, retention strictly configured for compliance. Additional DPA for health data on request.
You can tag documents as AML evidence (customer due diligence, source of funds, beneficial ownership). Retention configured for AML purposes (typically 5 years after end of business relationship). Audit trail designed to support AML compliance reporting.
Business (£199/month) covers up to 10 practitioners, 500 clients, white-label. For brokerages with multiple offices, Enterprise offers dedicated infrastructure, SLA, custom integrations. Volume discounts for member firms of BIBA and LIIBA.
7 days free trial, no card required. Pre-configured for UK insurance brokerage. BIBA and LIIBA member discounts available.
